The Hatter is mentioned in chapter 7 and 11 from the book “Alice’s Adventures in Wonderland”. When he is called upon by the Queen, he is very nervous and frightened. He occasionally is very rude and provokes Alice during the tea party. ![]() Later he also appears as a witness during the trial. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.The Mad Hatter is one of the members of the Mad Tea Party. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. ![]() BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Mad Hatter should fix this situation so that we will not be harmed. Furthermore, because of Mad Hatter’s negligence, if we had used the fireplaces prior to their routine cleaning on November 4th, it may have led to a disastrous outcome. We now own a home with two unusable fireplaces because Mad Hatter failed to provide the service for which we paid them. Third, Mad Hatter has failed to respond to our inquiries as to how they will address our issue. Second, because Mad Hatter did not provide an adequate inspection, we missed our opportunity to have the seller pay to fix our chimneys prior to our closing on the home. First, we paid Mad Hatter to provide an inspection that, in hindsight, was incomplete. We do not intend to drop the issue and are simply asking them to rectify the situation.Īs a result of this, we are now faced with the dilemma of having to either (1) pay a substantial sum of money to fix issues with our chimneys that should have been found in Mad Hatter's initial inspection, or (2) not use our fireplaces at all. We have been more than patient, and at this point, all we can assume is that they recognize that they failed to provide an adequate initial inspection and are now avoiding us in hopes that we will drop the issue. However, it has now been approximately five months, and Mad Hatter has gone completely silent. At first, we were told that the owner was busy but would get back to us. Since receiving the report on November 4, 2020, we have called and e-mailed Mad Hatter multiple times. The inspector, who did not know that Mad Hatter had inspected the house prior to closing, even told us that if they had inspected the house in advance of our home purchase then they would have noted this issue (which they clearly did not). ![]() Had we known about this repair prior to closing on our house, we would have certainly asked the seller to address this issue, which will evidently cost a meaningful amount of money to fix. He noted several items not on the March report, included an estimate of $13,550 in order to repair both fireplaces, and concluded that we should not use our fireplaces until after the repairs were made. ![]() We were present for this visit, and we found the inspector to be professional and thorough. We had not used our fireplaces since closing on the purchase of our house on April 30, 2020. We asked Mad Hatter to come back on November 4, 2020, for routine cleaning of our chimneys. The report came back with all conditions meeting industry standards. Due to COVID, we were not present for this inspection. Mad Hatter initially came to our home on March 24, 2020, to inspect our two chimneys prior to closing on our house in order to ensure that they were usable and up to code before we waived contingencies with the seller.
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